Email inquiries sent to info@aftooni.com receive an initial acknowledgment within 4 business hours. A full technical response is provided within 24 business hours for standard requests. Urgent compliance matters are flagged for priority handling.

Audit-related escalations are routed through the project manager assigned to your file. If the manager is unreachable, call 1 (331) 279-2996 and reference your audit code. The duty engineer will respond within 2 business hours during working days.

Yes. Documentation reviews for ISO 50001 certification carry a 48-business-hour turnaround from submission. Partial reviews or requests for additional evidence may extend the timeline; you will be notified of any change within 12 business hours of submission.

Callbacks are available for clients with an active service agreement. Submit a callback request via email with your account number and preferred time window. A consultant will return the call within 6 business hours during standard support hours (Monday to Friday, 8:00 AM to 6:00 PM EST).

Our FAQ section covers recurring topics such as carbon accounting scope definitions, waste manifest requirements, and SCC accreditation steps. Visit the FAQ page for a structured list of questions organized by service area. If your question is not listed, use the contact form to submit a new inquiry.

After-hours inquiries are logged and queued for the next business day. For active compliance deadlines, leave a voicemail at 1 (331) 279-2996 with your project reference and a brief description. The on-call engineer reviews these messages at 7:00 AM EST and responds by 9:00 AM EST.